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Frequent Questions

Have you ever had a question and didn’t know where to find the answer? If so, you’ve come to the right place.

This section is a compilation of answers to the questions most commonly asked by our constituents. Just start by following one of the links below. If you can’t find the question you wanted to ask, don’t hesitate to contact us.

  • Come into any one of our locations and complete a volunteer application. At that point you can discuss with them when and where you would like to volunteer. You can start right away! Welcome. You can also fill out an application on line.

  • Pet Allies does have places for children of all ages to volunteer. Younger children can read to the dogs and cats at the shelter, and can do many other tasks at the shelter, with parental supervision. Older kids, teenagers, can volunteer at the clinic and thrift store as well.

  • We have a responsibility to our community and our donors and work hard to ensure long-term sustainability of the organization. We make our IRS Form 990 available for review, as required by law.

    You may ask that your donation be used for a specific purpose, such as for medical care for a certain pet, to pay for veterinary care for someone's pet that cannot afford the services, to buy needed equipment, or any number of things. If you do not specify what the donation is to be used for, Pet Allies will use it to cover services at the shelter and clinic.

  • What is your organization's privacy policy?

    Our organization takes our privacy policy seriously and takes steps to protect and ensure the safety of our supporters. We do not sell or otherwise disclose information about our volunteers or supporters outside of our immediate organization. This policy has no exceptions. We do not sell or exchange your information with any other organizations, public, private or nonprofit. For more detailed information visit our Policy page.

  • 1181 E Thornton Road, Show Low, in the Industrial Park. It is located next door to the City of Show Low Public Works Department, near Schwans, Catapillar and not far from the Ford Dealer.

  • Sunday-Thursday 11 a.m. to 3 p.m.
    Friday and Saturday 11 a.m. to 4 p.m.

  • Please call the shelter or go by the shelter to see if your lost pet may be there. The shelter will hold strays without identification for 3 days and strays with identification for 10 days, and then they are put up for adoption. The phone number is 928-537-8009 and it is located at 1181 E Thornton Road, Show Low. Detailed information on how to find a lost pet can be found on our Lost and Found page. Click here to go to that page.

  • How much will it cost to get my lost pet back?

    If a dog or cat was picked up running loose (at large) there is a $20 fee which is collected by Pet Allies and transmitted to the City of Show Low. If the dog or cat that was at large is not spayed or neutered there is an additional fee of $50 required by Arizona State Law. Pet Allies additionally charges $10 per night boarding (to cover the cost of food and care given the animal), $5 per vaccine given the animal (usually $10 for a dog and $5 for a cat). If the pet needed medical treatment there may be fees for veterinary services.

  • I want to find a home for my pet but I don't want it to be in a cage at the shelter? Can you help me find it a home while I keep him/her?

    Please list your pet on the website This site is designed to help people such as yourself. We would love to hear how this works for you.

  • Does it cost anything to surrender (turn into the shelter) my pet?

    Pet Allies requests a $25 relinquishment fee for adult dog or cat (or other type of pet), or $50 for a litter of up to 5. If the litter is more than 5, there is an additional $50 fee.

  • I found a stray dog/cat, can you come and pick it up?

    If you live within the City limits of Show Low, you can call the Police Department and ask for an animal control officer to pick up a stray animal. That phone number is 928-537-2000.

  • Adult cats are typically $10, exotic cats may be more. Kittens are typically $20, exotic may be more. Senior dogs are usually $45, adult dogs $75. Pure breeds $150-250. Exotic dog breeds, in demand dogs breeds, $150-250. Puppies under 6 months $95-$175 depending on breed. Puppies 6 months $75-95 depending on breed. Adoption fees are normally listed with the pet's description on our website as well as on the kennel card on the pet's kennel at the shelter. Click this link to go to the list of pets available for adoption.

  • Can you foster my pet while I am in the hospital, in jail, in the safe house, or incapacitated in some way?

    If you live within the City of Show Low you can contact the Police Department to find out if your pet will qualify to enter the shelter safe-keeping guidelines. That phone number is 928-537-2000.

    If you live outside the City of Show Low, we can accept your pet for safekeeping on a case-by-case basis as space allows. The shelter is typically full and cannot temporarily foster pets. Please consider boarding your pet or other options. Feel free to call Pet Allies to help find a way to keep your pet. That phone number is 928-532-1602.

  • Please visit our boarding and pet sitting page. Click this link to be taken to that location.

  • I adopted at pet from you and it is sick. What do I do?

    Call the shelter at 928-537-8009. If it is an emergency you will have to determine the best way to treat the pet as Pet Allies does not currently offer emergency 24 hour services. We will be able to assist you during working hours. You can also try the clinic at 928-532-1602.

  • Pet Allies does work with a local behaviorist and will be happy to provide assistance. Call the shelter at 928-537-8009. There are many behavior issues and related ways to deal with them on our behavior page. Click this link to be taken to that page.

  • Pet Allies offers two fee structures, based on your income. Please clinic this link to go to our spay/neuter page for detailed information on cost.

  • 4050 S White Mountain Road, Show Low. We are next door to the Barkin' Basement Thrift Store, which is a BRIGHT blue building on White Mountain Road, across the street from Penneys and Sears. The clinic is in the small white building.

  • When is the clinic open?

    Monday-Thursday 10 a.m. to 4 p.m. Surgery check in is Monday-Wednesday 7 a.m. to 8 a.m.

  • Your dog or cat must be 3 months of age, and weigh 2 pounds, to be able to be spayed or neutered. For detailed information on pet qualification for surgery, please visit our spay/neuter page.

  • Do you have to be low income to come to the clinic?

    No, there is no income restriction at the clinic. We do encourage people who can afford to go to a regular full service veterinarian to establish a relationship with them, as Pet Allies does not offer emergency services, does not have an x-ray machine and many other options available to you at a full service clinic. However, if you need help paying for your pet's medical needs, please do contact the clinic at 928-532-1602.

  • Yes. Pet Allies offers wellness services and some surgery options. Please visit our spay/neuter page for more details about what services are available and the cost. If you do not find the service you need, please call the clinic and ask. That phone number is 928-532-1602.

  • What does a rabies vaccination cost?

    $15. There is no fee for the exam. All vaccines are $15.

  • I cannot afford your fees to get my dog/cat fixed? Are there any specials?

    If you cannot afford the subsidized fees for spay or neuter please contact the clinic and ask for help. There are often donors or other programs to help. You can also e-mail and explain your circumstances.

  • Can I volunteer and use that to pay for services for my pet?

    In some cases Pet Allies will accept volunteer time as payment for services. Please call the clinic and explain your circumstances 928-532-1602. Or you can e-mail

  • Can I trade stuff to donate at the thrift store for services for my pet?

    This is very creative problem solving! Not typically but maybe. You will have to call the clinic and ask, 928-532-1602. Or you can e-mail

  • Please call the store before bringing your donations. The store has very limited storage space. We want your donations but we do not always have room. Call 928-537-1603. Thank you!

  • The thrift store has limited space and so there are a number of items which the store cannot accept. We so appreciate your wish to donate. Please visit the store page for more details on the type of items we do not accept, and again, thank you.

  • Is my donation tax-deductible?

    Yes. Pet Allies is a 501 (c) 3 charity. Your donation is deductible as far as the IRS allows.

  • It is the BRIGHT blue building located at 4050 S White Mountain Road in Show Low. Across the street from Penneys and Sears. Next door to the Smoke Shop. At the corner of Thornton Road and White Mountain Road.

  • What are the store hours?

    Summer hours are 9 a.m. to 5 p.m. Monday-Saturday (May 1 to September 30).
    Winter hours are 10 a.m. to 4 p.m. Monday-Thursday and 10 a.m. to 5 p.m. Friday and Saturday (October 1 to April 30)